FAQ's

Thank you! And no problem,
Send through a custom request and I will happily assist you in creating your vision :)

Most orders dispatched within 1-2 business days.
*EXCLUDES Australian School Holidays & peak gifting times, (MothersDay & Christmas (OCT-JAN)
Also excludes custom to photo items such as Pet Memorials.

Transit times - customs inspections and peak seasons may affect these timelines, please see individual items for accurate times.

(Listed in BUSINESS DAYS)

Australia:
(Victoria/NSW)
Standard: 2-3 / Express: up to 1-2

(All other Aus states)
Standard: 3-5 / Express up to 1-2

NZ:
Standard: 4-7 / Express: 2-5

USA:
Standard: 5-9 / Express: 3-6

CAN:
Standard: 5-9 / Express: 3-6

UK
Standard: 4-7 / Express: 3-5

EU/IRE:
Standard: 7-12 / Express: 5-10

Netherlands:
Standard: 4-7 / Express: 5-9

Reminder - above is in BUISNESS DAYS

If you are looking for something in hurry, we are happily to accommodate.
Just reach out to us via a message or an enquiry so that we can check timelines to see if your required date is reachable.
There is no extra charge for this service.

See above FAQ for current timelines.

Buyers are responsible for any import or customs fees applied to the parcel.

Most countries in EU & IRE will incur a custom charge once the parcel lands in country - amount depends on the parcel value and your location and can range up to 22%.

CAN may incur a small import fee - please with your local carrier for further information

NZ - upcoming changes to tariffs in 2026, please check with your local carrier.

UK should not have an Import fee applied after checkout - please with your local carrier for further information

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📦 Important Information for U.S. Customers – Please Read Before Purchasing
Shipments Starting Monday, September 22, 2025 will be sent via Australia Post / USPS.

Customs & Import Fees: (DDP)
All customs and import fees are included in your postage fee at checkout. We will prepay these charges on your behalf.
✅ No additional fees will be required upon delivery.